Terms And Conditions
1. Introduction
Welcome to [Your Business Name] (“we”, “us”, “our”). These Terms & Conditions govern your access to and use of our website [your-website.com] and the purchase of jewellery products offered by us. By accessing or using the website and/or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or place any order.
2. Definitions
“Website” means our online store at [your-website.com] including any mobile version, application or microsite we may operate.
“You”, “User”, “Customer” means any person who accesses, browses or uses the Website or places an order.
“Products” or “Jewellery” means the items offered by us on the Website, including gold, silver, gemstones, custom-made jewellery, etc.
“Order” means a purchase order placed by you for Products.
“Service” means the services provided by us via the Website including product display, order processing, shipping, customer support and other related services.
3. Eligibility
You represent and warrant that you are at least 18 years old or of legal age in your jurisdiction to form a binding contract and that you have full legal capacity to enter into these Terms. If you are using the website on behalf of a company or other legal entity, you represent and warrant that you are authorised to bind that entity.
4. Use of Website
4.1 You agree to use the Website for lawful purposes only and in a way that does not infringe the rights of, restrict or inhibit the use and enjoyment of the Website by any third party.
4.2 You shall not (and shall not attempt to) copy, reproduce, republish, download, post, broadcast, transmit or make available any portion of the Website, or any content therein, in any form or by any means without our prior written consent, except for your own personal, non-commercial use.
4.3 We reserve the right to restrict access to any part or all of the Website, at our sole discretion, without notice or liability.
5. Products, Pricing & Availability
5.1 We endeavour to display and sell jewellery accurately on our Website. However, we do not guarantee that product descriptions, photographs, colours, weights, gemstone specifications or other details will be wholly accurate or complete. (See also Section 9)
5.2 All prices are quoted in Indian Rupees (INR) unless otherwise stated. Prices and product availability are subject to change without notice. We reserve the right to modify or discontinue any Product or change the price at any time, and to refuse or cancel Orders even if the Order has been confirmed.
5.3 Special/custom orders and “made-to-order” jewellery may require additional time for production/shipping; we will endeavour to indicate expected delivery time but cannot guarantee same.
6. Orders & Payment
6.1 When you place an Order, you will receive an acknowledgement via email that we have received your Order (“Order Acknowledgement”). Please note that this does not constitute acceptance of your Order. Acceptance of your Order and formation of the contract between you and us will occur when we dispatch the Product(s) to you or otherwise notify you of acceptance.
6.2 Payment for Orders must be made by the methods provided on our Website (credit/debit card, net-banking, UPI, etc). You warrant that you are authorised to use the payment method you provide.
6.3 In the event payment fails or is declined, we reserve the right to cancel your Order.
7. Shipping & Delivery
7.1 Shipping costs, applicable taxes, duties, customs (if any) and delivery times will depend on your location, the shipping option selected and the nature of the Product.
7.2 Title and risk in the Product pass to you when the Product is delivered to the address you provided. We are not responsible for delays caused by customs, postal services, adverse weather, or other external factors.
8. Returns & Refunds / Cancellations
8.1 Unless otherwise specified in a separate Return Policy section, returns and refunds are subject to eligibility criteria: Products must be unused, in original packaging, without damage, and returned within the time-period specified.
8.2 Customised or “made-to-order” jewellery may not be eligible for returns or refunds except in the case of defect.
8.3 Cancellation of Orders by you must be made within the time frame, if any, specified on the Website. Once production/shipping has commenced, cancellation may not be permitted.
8.4 We will process refunds (if applicable) via the original payment method or per our policy and will endeavour to reimburse you within a reasonable time.
9. Product Descriptions & Quality
9.1 We strive to ensure that the images, descriptions, specifications and other details of Products displayed on the Website are as accurate as possible. However, some variation may occur due to screen resolution, lighting, gemstone/metal natural variations, and manufacturing tolerances.
9.2 You agree that minor variations do not constitute a defect. For any major discrepancy, you should contact us as soon as possible.
9.3 We do not warrant that the Website or Product descriptions are error-free, accurate or complete. (See also Section 10)
10. Intellectual Property Rights
10.1 All content on the Website (including text, graphics, logos, images, audio, video, software) is the property of [Your Business Name] or its licensors and is protected by copyright, trademark and other intellectual property laws.
10.2 You are granted only a limited, revocable, non-exclusive licence to access the Website and view content for your own personal, non-commercial use, subject to these Terms. You may not reproduce, modify, distribute, publish, display or create derivative works of the content without our prior written consent.
11. Disclaimer of Warranties & Limitation of Liability
11.1 Your use of the Website, the Products and Services is at your sole risk. To the fullest extent permitted by applicable law, the Website and Products are provided on an “as is” and “as available” basis with all faults and without warranty of any kind.
11.2 We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy and security.
11.3 In no event shall we, our directors, employees, agents, affiliates or licensors be liable for any indirect, incidental, punitive, special or consequential damages, loss of profit, loss of data or business interruption arising out of or in any way related to your use of, or inability to use, the Website or Products, even if we have been advised of the possibility of such damages.
11.4 Our total aggregate liability for any claims arising out of or related to your use of the Website or Products shall not exceed the amount paid by you for the specific Product giving rise to the claim.
12. Indemnification
You agree to indemnify, defend and hold harmless [Your Business Name] and its officers, directors, employees, agents, affiliates and licensors from and against any and all claims, liabilities, losses, damages, costs and expenses (including legal fees) arising out of or in connection with (i) your breach of these Terms; (ii) your misuse of the Website or Products; (iii) your violation of any third-party rights or applicable laws.
13. Changes to Terms
We reserve the right, at our sole discretion, to modify, change or replace these Terms at any time by posting the updated Terms on the Website. The date of the “last updated” will be indicated. Your continued use of the Website after changes are posted constitutes acceptance of the new Terms.
14. Governing Law & Jurisdiction
These Terms and any contract formed between you and us shall be governed by and construed in accordance with the laws of India. All disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located
15. Miscellaneous
15.1 If any provision of these Terms is held invalid or unenforceable under applicable law, such provision shall be struck out and the remaining provisions shall continue in full force and effect.
15.2 These Terms constitute the entire agreement between you and us regarding your use of the Website and the purchase of Products and supersede any prior or contemporaneous agreements, communications or proposals, whether oral or written.
15.3 Our failure to enforce any right or remedy under these Terms shall not be considered a waiver of such right or remedy.
16. Contact Information
If you have any questions or concerns regarding these Terms, please contact us at:
Sayuga Jewellery
Address: MIG 857, Mithilapuri vuda layout, Visakhapatnam. Andhra pradesh.
Email:support@sayuga.com
Phone: 87123 03579
Last Updated: 11-10-2025
